Shipping Policy

Civic Parts NZ is a New Zealand-based business focused on supplying parts for EF, EG and EK Honda Civics.

We aim to make ordering straightforward and provide clear delivery information at checkout.

Shipping within New Zealand

We currently offer delivery within New Zealand.

Available shipping options and the applicable delivery cost will be shown at checkout or communicated before an order is placed where appropriate.

Delivery timeframes can vary depending on:

• The product ordered

• Supplier availability

• Whether the item is in stock

• The location the order is being sent to

• The courier or freight service used

• Public holidays or other circumstances outside our reasonable control.

Where a product is supplied directly from one of our suppliers or fulfilment partners, the dispatch timeframe may differ from products held by Civic Parts NZ.

Delivery timeframes

We will provide reasonable information about expected dispatch or delivery timeframes where that information is available.

If you need a part by a particular date, please contact us before placing your order and we will do our best to confirm whether that timeframe is achievable.

Delivery timeframes are estimates unless a specific delivery commitment has been agreed with you.

Tracking

Where a tracked delivery service is used, tracking information may be provided once the order has been dispatched.

Please allow some time for tracking information to update after the parcel has been collected by the courier.

Delivery address

Please make sure your delivery address and contact details are correct when placing your order.

If an incorrect address is provided, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been dispatched.

Delayed or missing orders

If your order has not arrived within the expected timeframe, please contact us so we can investigate with the relevant courier, supplier or fulfilment partner.

We will work with you to resolve delivery issues where reasonably possible.

Damaged deliveries

If your order arrives damaged, please contact us as soon as reasonably possible.

Where possible, take photographs of the packaging and the product before disposing of any packaging.

This information may be required to help us investigate the issue with the courier or supplier.

Products supplied by third parties

Some products may be supplied or dispatched directly by one of our suppliers or fulfilment partners.

In these circumstances, dispatch and delivery arrangements may vary.

Civic Parts NZ remains your point of contact for orders placed through our website and will assist with delivery issues where reasonably possible.

Consumer rights

Nothing in this Shipping Policy is intended to limit or exclude any rights you may have under the New Zealand Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand law.

Where applicable, products must be delivered within a reasonable time and must meet the guarantees required by New Zealand consumer law.

Contact

If you have a question about shipping or delivery, please contact us:

Civic Parts NZ
Email: info@civicparts.co.nz
Phone: 022 651 6528

We're happy to help with delivery questions before or after you place an order.