Refund policy

Refund & Returns Policy

At Civic Parts NZ, we want to make sure you receive the correct parts in good condition. If there is a problem with your order, please contact us as soon as possible so we can help resolve it.

Faulty, damaged or incorrectly supplied parts

If a product is faulty, damaged on arrival, does not match its description, or you have received the wrong item, please contact us before returning the product.

We may ask for photographs, order details or other information to help us understand the issue and determine the appropriate solution.

Depending on the circumstances, we may arrange a repair, replacement or refund, in accordance with your rights under the New Zealand Consumer Guarantees Act and other applicable New Zealand law.

Where a return is required because the product is faulty, damaged or incorrectly supplied, Civic Parts NZ will work with you regarding the reasonable costs associated with returning the product where required by law.

Change-of-mind purchases

Civic Parts NZ does not offer change-of-mind returns or refunds.

This includes situations where you:

  • ordered the wrong part

  • ordered the wrong model or specification

  • no longer require the part

  • found the product cheaper elsewhere

  • changed your mind after placing the order.

If you are unsure whether a part will fit your Civic, please contact us before placing your order. EF, EG and EK Civics can have differences depending on year, body style, engine, transmission and market specification, and we are happy to help where we can.

Fitment and installation

Please check the product listing and fitment information carefully before ordering.

Where you are unsure about compatibility, contact us before purchasing and provide your Civic's year, model, body style and engine where possible.

We strongly recommend confirming fitment before installation. If a part has been installed, modified or damaged during installation, please contact us before attempting to return it.

Nothing in this policy limits your rights where a product does not comply with the guarantees required by New Zealand law.

Returns process

If you believe there is a problem with your order:

  1. Contact us as soon as reasonably possible.

  2. Provide your order number and a description of the issue.

  3. Provide photographs or other information if requested.

  4. Do not send the product back unless we have advised you where and how to return it.

We will assess the issue and let you know the appropriate next step.

Refunds

Where a refund is required or agreed, it will normally be made to the original payment method.

The time for the refund to appear in your account may depend on your payment provider or bank.

Consumer Guarantees Act

Civic Parts NZ operates in New Zealand and complies with applicable New Zealand consumer law.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the New Zealand Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable law.

The Consumer Guarantees Act provides minimum guarantees for products sold by businesses in New Zealand, including requirements relating to acceptable quality, fitness for purpose and matching the description provided. Where those guarantees are not met, consumers may have rights to a repair, replacement or refund depending on the circumstances.

Contact

If you have a question about a return, refund, product or fitment, please contact us:

Civic Parts NZ
Email: info@civicparts.co.nz
Phone: 022 651 6528

We are always happy to help where we can.